Selected work
Product design for complex B2B systems.
AI oversight, design systems, team process and multi-persona onboarding — plus one public-impact product. Each case is written as decisions and trade-offs — not a gallery.
01
Human Oversight for AI Agents — Control Without Approval Fatigue
Risk-tiered oversight for AI agents in customer operations — people step in only where a mistake would hurt.
02
Building a Design System Without Stopping Product Delivery
A 100+ component design system — tokens, Storybook, Chromatic — built without pausing delivery.
03
DesignOps in a Small Team — Scaling Quality Without Adding Senior Workload
A four-element quality system for a team of four — 2–3× fewer iterations after handoff, a third of senior time freed.
04
Memorial App for Holocaust Stolpersteine
A pro-bono memorial app, designed end-to-end — 12,000+ downloads and a Local Hero Award.
05
Onboarding Redesign for Two Personas in a Single Interface
Onboarding rebuilt for two opposite user types in one interface — completion 54% → ~90%.
Client work is shown sanitized — I walk through the full versions in interviews.